Customer service is very important for any business. To provide the best service and avoid fraud, you need to check the quality of your customers. Here are some simple rules to help you verify customers and reduce risks.
1. Customer Verification
- Check the phone number and address – After receiving an order, search for the customer's number on Google or a fraud-checking website.
- Be careful with new customers – Avoid large orders from new customers or ask for advance payment.
- Check social media profiles – If possible, review the customer’s Facebook profile or other social media accounts to verify their identity.
2. Ensuring Payment
- Take advance payment – If a customer seems doubtful or is new, ask for partial or full payment in advance.
- Manage COD (Cash on Delivery) risk – When using COD, confirm the customer's identity at the time of delivery.
- Verify transactions – Always check the transaction ID for payments made through bKash, Nagad, or Rocket to avoid fake payment screenshots.
3. Product and Packaging Verification
- Take photos and videos – Before shipping a product, record photos and videos of the packaging. This helps in case a customer complains.
- Pack carefully – Separate normal and fragile products to prevent damage during delivery.
- Use seals and stickers – Branded packaging and sealed wrapping reduce the chances of fraud.
4. Delivery and Courier Management
- Use a trusted courier service – Choose reliable couriers like Pathao, RedX, Steadfast, Sundarban, or Paperfly.
- Share tracking numbers – Send the tracking number to the customer so they can follow their order status.
- Cancel unresponsive orders – If a customer doesn’t respond after a confirmation call, cancel the order to avoid risk.
5. Fraud Checking and Reporting
- Use fraud-checking tools – Websites like eFraudChecker, Courier Score, and BD Fraud Checker help verify customer details.
- Save details of fraudulent customers – Keep a record of fraud cases and share the information with other businesses.
- Be careful with discount seekers – Some fraudsters ask for big discounts and then cancel the order without paying.
Popular Websites for Fraud Checking
You can check a customer’s number for fraud on these websites:
🔹 EliteMart Fraud Check
🔹 BD Courier
🔹 FraudGuard
🔹 BDCommerce Delivery Fraud Check
🔹 OrderShield
🔹 FraudChecker
🔹 GreenView IT
🔹 True Fraud Checker
🔹 StoreX Fraud Checker
🔹 TrickBlogBD Fraud Customer Check
🔹 FraudX
By following these simple rules, you can provide better service, gain customer trust, and reduce business risks.